Safety and privacy
People share deeply personal things with VERA. We protect that trust.
Psychology-led design
VERA's behaviour and safety responses are designed with, and reviewed by, a psychologist. Distress and crisis content is never released without that review.
A fixed crisis protocol
If someone may be at risk, VERA asks directly about safety and shares crisis and emergency contacts. This protocol is never weakened.
Clear boundaries
VERA does not diagnose conditions, prescribe treatment or advise on medication. It is a support for everyday life, not a medical service.
Privacy by design
Your conversations are not used to train foundation models. We collect the minimum data needed and protect it with strong access controls.
Security
Enterprise cloud infrastructure, encryption, managed secrets, tenant isolation and continuous monitoring.
Approval before action
In business products, VERA proposes actions and carries them out only with your explicit approval.
Important
VERA is not an emergency or medical service.
VERA is not a medical device and does not provide diagnosis or treatment. It does not replace a doctor, therapist or counsellor.
If you are in crisis or thinking about harming yourself, please contact emergency services now: call or text 988 in the United States, call 112 in Europe, or your local emergency number.
Read our Privacy Policy and Terms of Service for full details, or contact us with any question about your data.