Terms of Service

These Terms of Service (“Terms”) are an agreement between you and VERANeural Inc. (“VERANeural”, “we”, “us”), 225 1st Ave N, Suite 2006, Saint Petersburg, FL 33701, United States. They govern your use of VERA, our mobile and web applications, our business products, and veraneural.com (together, the “Services”). By using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services.

1. Important: VERA is not a medical or emergency service

VERA is not a medical device and does not provide medical, psychological, psychiatric or other healthcare diagnosis, treatment or advice. VERA is not a therapist, counsellor or crisis service and does not replace one.

VERA offers general support for wellbeing, reflection, regulation and decision-making. Always seek the advice of a qualified professional about any health condition, and never ignore or delay professional advice because of something VERA said.

If you are in crisis, thinking about harming yourself or others, or facing an emergency, stop using VERA and contact emergency services immediately: call or text 988 in the United States, call 112 in Europe, or your local emergency number.

2. Who can use VERA

You must be at least 18 years old and able to form a binding contract to use the Services. If you use the Services on behalf of an organisation, you confirm that you are authorised to accept these Terms for it, and “you” includes that organisation.

3. Your account

Keep your login details secure and do not share your account. You are responsible for activity on your account. Tell us promptly at hello@veraneural.com if you suspect unauthorised use.

4. Using the Services responsibly

You agree not to:

• use the Services for anything unlawful, harmful, fraudulent, harassing or abusive;
• use VERA to harm yourself or others, or to obtain help to do so;
• impersonate anyone, or share content you do not have the right to share;
• copy, reverse engineer, decompile, scrape or extract the Services, their models, prompts or underlying technology, except where the law expressly allows it;
• use the Services or their outputs to build, train or improve a competing product or AI model;
• attempt to bypass VERA's safety measures, security or usage limits, or test them without our written permission;
• interfere with the Services or other users, or introduce malware;
• resell or provide the Services to third parties without our written agreement.

We may suspend or limit access where we reasonably believe these rules have been broken or someone's safety is at risk.

5. AI-generated content

VERA's responses are generated by artificial intelligence. They can be incomplete, inaccurate or unsuitable for your situation. Use your own judgement, and verify important information before relying on it, especially for financial, legal, safety or health matters. Where VERA proposes an action (for example, sending a message or scheduling an event), you are responsible for reviewing and approving it.

6. Your content

You keep ownership of the content you provide to VERA and the outputs VERA generates for you (“Your Content”), to the extent the law allows. You grant VERANeural a limited licence to host, process and use Your Content only to provide, secure and support the Services for you, as described in our Privacy Policy. We do not use your individual conversations to train foundation models, and we do not use them to train VERA's own models unless you opt in. You confirm you have the rights needed to share Your Content with us.

7. Our intellectual property

The Services, including VERA, its software, models, prompts, behavioural frameworks, designs, content and the VERA and VERANeural names and logos, belong to VERANeural and its licensors and are protected by intellectual property laws. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the Services for their intended purpose under these Terms. All other rights are reserved. If you send us feedback, we may use it without obligation to you.

8. Subscriptions and payments

Some features may require a paid subscription. Prices and features are shown before you buy. Purchases made through the Apple App Store or Google Play are processed and billed by them, renew automatically unless cancelled in your store account settings, and refunds are handled under their policies. We may change prices with advance notice; changes apply from your next billing period.

9. Business products

If your organisation uses VERA's business products under a separate written agreement with VERANeural, that agreement governs where it conflicts with these Terms.

10. Third-party services

If you connect third-party services (such as a calendar or email account), your use of them is governed by their own terms. We are not responsible for third-party services, and you can disconnect them at any time.

11. Changes and availability

VERA is continually improving. We may add, change or remove features, and the Services may occasionally be unavailable for maintenance or reasons outside our control. We will give reasonable notice of material changes that negatively affect you.

12. Ending your use

You can stop using the Services and delete your account at any time. We may suspend or end your access if you materially breach these Terms, if required by law, or to protect the safety of users or the Services. Sections that by their nature should survive (including 6 to 7 and 13 to 16) continue after termination.

13. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES OR ANY OUTPUT WILL BE ERROR-FREE, UNINTERRUPTED OR SUITABLE FOR YOUR NEEDS.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, VERANEURAL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICES. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR US$100.

Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, fraud, or your rights as a consumer under mandatory local law.

15. Indemnity

To the extent permitted by law, you agree to defend and indemnify VERANeural against claims, losses and costs arising from your breach of these Terms or misuse of the Services.

16. Governing law and disputes

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law rules. Before filing a claim, please contact us so we can try to resolve the issue informally within 60 days. Any dispute that is not resolved will be brought exclusively in the state or federal courts located in Pinellas County, Florida, and you and we consent to their jurisdiction. If you are a consumer living in the European Union or the United Kingdom, you also benefit from the mandatory protections of the law of your country of residence and may bring claims in your local courts.

17. General

These Terms, together with our Privacy Policy and any additional terms you agree to, are the entire agreement between you and VERANeural about the Services. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not transfer these Terms without our consent; we may transfer them in connection with a merger, acquisition or sale of assets. We may update these Terms by posting a new version with a new date, and for material changes we will notify you in advance. Continuing to use the Services after changes take effect means you accept them.

18. Contact

VERANeural Inc., 225 1st Ave N, Suite 2006, Saint Petersburg, FL 33701, United States
Email: hello@veraneural.com